Unfortunately, this means that your internet/wifi connection or phone signal isn’t very strong.
One of the most common causes of problems that occur while trying to watch Brown Sugar is weak or intermittent Internet connectivity. Frequent rebuffering or loading, problems starting the service or trouble playing a movie or TV show on your device generally indicates a slow or interrupted Internet connection.
Therefore, we recommend you change your location to get a stronger signal. It's best to try viewing Brown Sugar from a local coffee shop, gym or entirely different location than your home area that offers wi-fi (or other location you are at presently) to best determine if the issue is related to your connection in your current area.
If this still does not improve your viewing experience, we highly suggest you reach out to your Internet service provider. They will be able to help you determine if your router is properly set up to communicate with the other devices on your home network.