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  1. Brown Sugar Help Center
  2. General

General

FAQ

  • How do I cancel my subscription?
  • How can I join Brown Sugar?
  • Do you offer a free trial?
  • What devices work with Brown Sugar?

Account & Billing

  • How do I use a promo code?
  • How can I change my email settings or password?
  • What are my payment options?
  • How do I update my credit card information?
  • How can I get a refund?
  • I don’t remember the email used to register my account?
See all 8 articles

Troubleshooting

  • My login isn’t working. What do I do?
  • I'm logged in, but I can't get past the homepage.
  • My movie keeps freezing and won’t play, what’s wrong?
  • Video Playback Issues (Desktop)
  • Video Playback Issues (Tablets/Mobile)
  • Video Playback Issues (Amazon Fire TV)
See all 8 articles
Brown Sugar Help Center