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  1. Brown Sugar Help Center
  2. Troubleshooting

Troubleshooting

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  • My login isn’t working. What do I do?
  • I'm logged in, but I can't get past the homepage.
  • My movie keeps freezing and won’t play, what’s wrong?
  • Video Playback Issues (Desktop)
  • Video Playback Issues (Tablets/Mobile)
  • Video Playback Issues (Amazon Fire TV)
  • Renewal requests when using Amazon login
  • Error: The Receipt You Are Trying To Register Is Already In Use
Brown Sugar Help Center