We submit any refund we make to your bank immediately. You will then receive the funds from a refund in your account approximately 5–10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works and not anything we control on our end.)
Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your bank statement, and a separate credit is not issued.
You should receive a separate email regarding your refund.
If you still need assistance, please email support@brownsugar.com to open a ticket.